The Research
Our team was familiar with insurance policies and security within health systems which helped with designing with digital security. Interviews with the nurse practitioners and staff of the health center was how we understood what we were designing for, what resources they had, and what they needed. This included patient data and metrics, treatment follow-ups, and self-care for college students. We surveyed students and faculty on campus to gain insights on the problems. We reached out to nurse practitioners independently and students to get feedback on a scheduling platform that also organizes students files by connecting with the University’s Student Accounts. The net insights from all of the sources gave us an understanding of users, pain points, and a direction for a solution.
Secondary research allowed us to understand how the user would interact with different digital platforms while keeping an empathetic approach. Competitive and comparative analysis were done to analyze all of the workings of the solution and backend support.
