Jeff Medic \ Student Health Communication
Overview
Identify a campus-wide problem, analyze the systems, do primary and secondary research. With that information, design and develop a digital product with a visual UI to solve the problem.
About the Project
The JeffMedic app will help improve communication between nurses and patients by creating a central hub for Jefferson University’s student health patients to access files, forms, resources, and schedule appointments.
Notable Designs
Digital Forms
Based on primary research, students were not comfortable having student workers handle personal information at the health center. The waiting room and receptionist are in close proximity where students do not feel comfortable sharing information. The center works on 15 to 30 minute appointments if the student is late, they still need to fill out forms everything they make an appointment. A digital form feature allows patients to fill out the specific forms prior to the appointment and would be directly stored in the student’s file for the doctors records.
Schedule Appointment
To make appointments the Health Center can be contacted by phone or by making an in person appointment. The phone number is not easy to find on the university website and they do not take walk-in appointments. To ease student frustration, scheduling an appointment through JeffMedic while eliminating clicks.
Key Findings
Personal Security
Students are concerned with confidentiality at the health center
Accessibility
The hours of operation and the lack of organization on the website makes the center difficult to use.
Empathy
Users are confused with the process of visiting the center
Communication
The lack of communication between the health center and student body causes misconceptions of what they offer.
Process and Usage
Students are reluctant to use the current appointment and treatment process because it’s inconvenient. The health center is not the student’s first option.
Platform
Students had a difficult time accessing the center’s website on their mobile phone. They want to be able to connect immediately with the center to schedule appointments and complete forms.
The Research
Interviews with the nurse practitioners and staff of the health center was how we understood what we were designing for, what resources they had, and what they needed. This included patient data and metrics, treatment follow-ups, and self-care for college students. We surveyed students and faculty on campus to gain insights on the problems. We reached out to nurse practitioners independently and students to get feedback on a scheduling platform that also organizes students files by connecting with the University’s Student Accounts. The net insights from all of the sources gave us an understanding of users, pain points, and a direction for a solution.
Secondary research allowed us to understand how the user would interact with different digital platforms while keeping an empathetic approach. Competitive and comparative analysis were done to analyze all of the workings of the solution and backend support.
Approach
–8 weeks of group research
–6 weeks of individual design solution
–Client/market Interviews
–User testing
–Paper Prototyping
–Journey Mapping
